Frequently Asked Questions
Everything you need to know about your Dayspring Pens order, from custom engraving to shipping policies.
How long does it take to process a custom engraving order?
Most custom engraving orders are processed and ready for shipment within 3 to 5 business days. This ensures our craftsmen have the time to provide a high-quality, precise finish on every pen.
What shipping methods do you offer?
We offer several shipping options including standard ground, expedited, and overnight shipping. Rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I return a personalized or engraved item?
Due to the permanent nature of the customization, personalized items cannot be returned unless there is a manufacturing defect or an error made by our engraving team. Non-engraved items may be returned within 30 days of purchase.
Are your pens authentic brand-name products?
Yes, Dayspring Pens is an authorized dealer for all the brands we carry, including Cross, Parker, and Waterman. Every pen comes in its original gift box and includes the manufacturer's mechanical warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for corporate gifting?
Absolutely. We specialize in corporate orders and offer tiered pricing for bulk purchases. Please contact our corporate sales team for a custom quote and assistance with logo engraving.